ICT-Reeks - IT-servicemanagement volgens ITIL, 2/e
... -Service Desk/Help Desk -Production/Production Support -Problem Management -Service Level Management -Messaging Operations -Database Operations -Network Administration -Monitoring/Metrics -Availability Management Figuur 2A.8anbsp;...
| Title | : | ICT-Reeks - IT-servicemanagement volgens ITIL, 2/e |
| Author | : | Peter Janssen |
| Publisher | : | Pearson Education - 2005 |
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