ICT-Reeks - IT-servicemanagement volgens ITIL, 2/e

ICT-Reeks - IT-servicemanagement volgens ITIL, 2/e

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... -Service Desk/Help Desk -Production/Production Support -Problem Management -Service Level Management -Messaging Operations -Database Operations -Network Administration -Monitoring/Metrics -Availability Management Figuur 2A’.8anbsp;...

Title:ICT-Reeks - IT-servicemanagement volgens ITIL, 2/e
Author: Peter Janssen
Publisher:Pearson Education - 2005

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