Proceedings of the Section on Statistical Graphics
PUTTING A CUSTOMER SATISFACTION SURVEY ON THE INTERNET R. William Cash, Lori Thurgood, Stephen ... Key Words: Government Performance and Results Act (GPRA), Customer Satisfaction Survey, Web- Based Survey, Survey Design Abstract In response to the legislative ... Later in 1993, the President issued Executive Order 12862, aquot;Setting Customer Service Standards, aquot; which called on allanbsp;...
| Title | : | Proceedings of the Section on Statistical Graphics |
| Author | : | American Statistical Association. Section on Statistical Graphics |
| Publisher | : | - 1999 |
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