Smiling Down the Line

Smiling Down the Line

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.Info-service Work in the Global Economy Bob Russell ... In addition to the above entry, call-centre/customer-service agents reappear under the categories a#39;User Support ... Under the former item, a#39;call centre agents-technical supporta#39; employees provide a#39;first-line technical support to ... is no mention of a#39;call centre agent-customer servicea#39; or a#39;customer service representative-call centrea#39; in the earlier edition.

Title:Smiling Down the Line
Author: Bob Russell
Publisher:University of Toronto Press - 2009

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